Privacy policy
Your privacy is important to us. Miraclesuit wants you to know and understand what information we collect at Miraclesuit.com and how we use the information. Please note that our Privacy Policy uses the terms "you" and "your" to refer to website visitors and "our", "us", and "we" to refer to Miraclesuit. Miraclesuit and its sister brands are owned by their parent company Miracle Ventures, Inc.
If you have any questions or concerns regarding this Privacy Policy, please send an e-mail to service@miraclesuit.com or call us at 1-877-838-7181.
Why we collect information
The information we collect is used to improve your browsing and shopping experience at Miraclesuit.com and to deliver information to you about our products and the services we offer. We also collect information on our website so that we may process your online order and to conduct occasional online contests.
If you wish to no longer receive e-mails about our products, services, or promotions, please click here to opt out of our e-mail list.
If you would like to change your contact information, please send an e-mail with your updated information service@miraclesuit.com or call us at 1-877-838-7181.
What information we collect
Browsing Our Site
We collect information on our website that enables us to better understand your user experience and helps us identify ways to enhance the quality of the site and your user experience. We collect and use navigational information to determine where visitors go on our website and learn what our visitors prefer in terms of features and services. We also collect non-personally identifiable information on our website such as, but not limited to, browser version, service provider, and domain type. This information helps us ensure that we continue to deliver a quality website which meets the needs of our visitors.
Cookies
Our website uses cookies to learn what pages you visited, to record session information, such as merchandise that you've added to your shopping bag, and to record past activity such as whether you previously visited Miraclesuit.com. This information enables us to provide you with better service. You can turn off cookies on your computer by setting your browser to not accept them. You will still be able to place an order on our website if your cookies are turned off.
We utilize cookies or similar tracking technologies to collect information about your interactions with our website. This enables us to personalize your experience, for instance, by sending shopping cart reminders via SMS message if you have opted into our SMS service.
Shopping
When placing an order at Miraclesuit.com, we collect necessary information needed to process your order. This information includes, but is not limited to, your first and last name, your e-mail address, your phone number, your billing and shipping address, and your payment information such as your credit card number and expiration.
Ratings & Reviews
For any content that you submit, you grant Miraclesuit.com a perpetual, irrevocable, royalty-free, transferable right and license to use, reuse, copy, modify, reproduce and publish throughout the universe in any media; this includes the use and display of submitted content on Miraclesuit.com, sister company websites, and third-party websites. You further agree that this license may be sublicensed by Miraclesuit.com. You represent and warrant that no further permissions are required for Miraclesuit.com to use the content you submit.
Contests
From time to time, Miraclesuit may offer online contests. We will collect personal information required to validate your entry for the contest, which may include, but is not limited to, your first and last name, your e-mail address, your phone number, and your mailing address.
Disclosure of information
Your privacy is important to us. We do not rent, sell, or share your e-mail address or personal information with external third parties. Information such as mail and e-mail addresses, order history and customer preferences outlined in this policy may be shared within our sister companies should they choose to market to you. These sister companies include but are not limited to Miraclesuit, Eco Swim, Water Fitness and more. We may disclose specific information about you if required to do so by law and/or in cooperation with police and other governmental authorities, to verify or enforce compliance with the policies governing our website, to protect against misuse or unauthorized use of our website, or to protect the rights, property or safety of visitors to our website or the public.
Our commitment to data security
We strive to provide our visitors with the safest experience possible. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect at Miraclesuit.com.
Our site uses standard well-accepted data encryption technology for transmitting and receiving your personal information. You can confirm your data is being encrypted by looking at the URL in your browser to make sure the web address shows "https", which identifies that you are accessing a secure server, as opposed to "http", which is an unsecured server. Additionally, any page that requests personal information should have either a locked padlock icon or a solid key icon in the lower area of your web browser window. These icons indicate that our site is secured through SSL (Secure Sockets Layer).
Please also note that our website may contain links to other websites, however Miraclesuit is not responsible for the content, privacy practices, or security of those websites and there is no implied affiliation.
Our third-party partners
When you make a purchase or otherwise utilize our site, we may need to provide your information, including the information indicated above, to certain third-party service providers.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, such as hosting our services and data, manage how our services function, host our customer relationship management, improve and automate our marketing techniques, incorporate customer service services and other software platforms, process payments, collect delinquent accounts, fulfill, process and deliver orders, and market and promote our products and services, including email, text messages and social media marketing campaigns. These service providers are authorized to use your personal information, if at all, only necessary to provide the requested services to us. Without limiting the foregoing, we may also share information about visitors, registered accounts and customers with our service providers to ensure the quality of information provided. Without your affirmative consent, we do not share, sell, rent or trade any information with third parties for their promotional purposes.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. Once you leave the Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
When you click on links on the Site, they may direct you away from the Site. We are not responsible for the privacy practices of other sites and encourage you to read their Privacy Policies.
Shopify
The site is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by the Site and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy).
Olark
This site uses Olark’s customer support platform. It is a helpful tool for our support team when dealing with customers’ support matters with our ecommerce website and offerings. Olark’s platform integration into this site allows us to better manage our customer inquiries and support tickets from various channels such as live chat and email.
By integrating Olark’s platform with this site, we automatically export information about open and closed customer support tickets, and other personal information that customers provide to us, including names, email addresses, and any information customers choose to provide to us in order to assist us in providing our customers with prompt customer support services.
For more insight about Olark’s platform and how it works with our site, you may want to visit Olark’s Terms of Service (https://www.olark.com/tos) or Privacy Policy (https://www.olark.com/privacy-policy).
Privacy of young visitors
Our website is not intended for use by children or designed to attract them. We do not knowingly or intentionally collect personally identifiable information from children under the age of 13.
Accessing/changing your information
You can access your information that we collect online by calling customer service at 1-877-838-7181.
If you would like to change your information, please send an e-mail with your updated information to service@miraclesuit.com or call customer service at 1-877-838-7181.
Changes to our privacy policy
We reserve the right to make changes to our Privacy Policy at our discretion. Any changes will be posted on the Miraclesuit.com website.